Virgin Media O2
Virgin Media O2 Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Virgin Media O2 has 2.5 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Broadband is fast.
Cons: Pass details without consent.Recent recommendations regarding this business are as follows: "Avoid Virgin Media if you value your time and sanity.", "I can’t recommend virgin media for anyone", "Don’t".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Virgin Media O2 has 2.5 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Broadband is fast.
Cons: Pass details without consent.Recent recommendations regarding this business are as follows: "Avoid Virgin Media if you value your time and sanity.", "I can’t recommend virgin media for anyone", "Don’t".
Review authors value the most Reliability. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Virgin Media O2 Reviews
"End of old contract"
Started new contract the operator I spoke with was very helpful in finding me a new deal contract that I was happy
"Inquire on how to get broadband"
Could not get older view could not get customer services really disappointed and wanted to join for your broadbandDon't
Bristol, Bristol
Inquire on how to get broadband
Could not get older view could not get customer services really disappointed and wanted to join for your broadbandDon't
Old Windsor, Windsor And Maidenhead
No Internet or broadband
It has suddenly gone of and is saying connection problem CS9004 so at present have no service of any kind and tried switching it all of and on
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Verified Reviewer |
Harrogate, North Yorkshire
Resolved: Rubbish service when trying to renew a contract
Company fixed the issue and I have been provided with apology. I called them one last time (just before I was about to go with a different company) to give them a last chance and this time got to speak to someone who could resolve the issue of my contract renewal price without any hassle.
I also received a £25 credit to my account by way of apology. The only question for me though, is: why did I have to go through so much grief just to get a sensible price renewal on my contract?
So far, Ive been offered 3 different prices, and have spent nearly 3 hours on the phone with various agents who just can't seem to sort it out, having to seek manager involvement. Promised callbacks havent occurred, a wi-fi pod order mysteriously disappeared, the list goes on. Im now seriously considering switching to a different provider.
Ive been a VM customer for 8+ years, but that seems to count for nothing. Go somewhere else for your broadband, where you can actually deal with people who can sort things out, or join VM for a world of pain.
User's recommendation: Avoid Virgin Media if you value your time and sanity.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bedford, Bedford
Resolved: Moving home
Company fixed the issue and I have been provided with apology. I didn't solve the problem it was the advice given by your operating
Can you please call me to update my new address please . My agreement over by 21 may moving to new adin daven
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Banbury, Oxfordshire
To get my wifi internet sorted as nobody getting back to me
Im discusted how iv been yreated.nobody getting back to me ,iv no wifi internet ,no tv nothing and iv daid to ring me as cant rey to emails,
But im getting emails
Im absolutely discusted how iv been treated .its been a month now since iv moved and nobody understanding me ,your staff dont speak english and understand english.im constantly repeating myself.
Constantly being asked for my reference number which i dont have as my account at old address been cancelled.
Iv had nothing for nearly a month but you will still exspect me to pay my bill.
This company is a joke and again i repeat nobody is getting back to me.
My neighbour signed the wayleave last week and iv still not heard a thing from your company .
THIS IS NOT GOOD ENOUGH AND IM SIMPLE DISCUSTED IN YOUR SERVICES TO ME
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUsername and password
Hello, this is Vijay. Yesterday I bought one Apple iPad 9th generation.
But I can't set it up because there is a problem with remote management. This portal is showing VMED O2 UK Limited. How can I unlock this?
I need a username and password for that. Please help me.
Preferred solution: Username and password to unlock remote management
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Nobody is perfect all the time
Not perfect all the time, but I am more than satisfied with their service overall, as I am with PissedConsumer.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Crawley, West Sussex
No land line for 3 days
Was sent an adapter which I haven't been able to fit yet, waiting for family member to fit it as soon as they can get over as I can't manage to do it myself.
Croydon, Croydon
End of old contract
Started new contract the operator I spoke with was very helpful in finding me a new deal contract that I was happy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Parson Drove, England
What a better deal o my package
I would like a better deal on my package please I usually ring up every year and you go through things with me but I don't seem to get through
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hounslow, Hounslow
Insufficient Network circulation
The company promised to send a technician between 8am to 12pm 3rd of march 2025 to resolve the issue but no one as been found yet.
User's recommendation: I can’t recommend virgin media for anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Caerphilly, Caerphilly County Borough
Wrong bill
Theres no telephone no to speak to clarify the bills. Only alternative Al who can do so much and then disconnects.
Very frustrating
Leeds, Leeds
New o2 sim card data
The number was not recognised so I rang O2 who sorted out my question in a very timely manner. Could not fault O2, even on a Saturday
Liverpool, Liverpool
Close my account
Please close my account (04894****) Virgin media from 01/04/2025. Due to moving another country. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newport, Newport
My top up
My top up runs out tomorrow and i top up my mobile phone £10 and £8 on it i rang up earlier and 02 said they sort it out but they did not that few times 02 do that to me
Londonderry, Derry City And Strabane
New account
I decided to move to Virgin Media in December. Deal was much cheaper than BT.
Im very disappointed with virgin
Customer service.
BT has charged me for January and February £ 49 each month Thats £100.
Which I cannot afford as I am a pensioner. I have phoned Bt and I will have to pay this months £49 again
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